Privacy policy

YOUR PRIVACY IS YOUR BEST LUGGAGE 🧳 (The Luxhe Privacy Policy)

Welcome to the Luxhe family! We know that when you are planning your next big trip or looking for the perfect travel bag, the last thing you want to worry about is who is looking at your personal data.

We absolutely hate spam, creepy tracking, and confusing legal documents just as much as you do. We believe in traveling light and keeping things transparent. That is why we wrote our Privacy Policy in plain, friendly English to explain exactly how we collect, use, and fiercely protect your information when you visit [https://luxhe-us.com/](https://luxhe-us.com/) or purchase our travel gear.

By packing your bags with us and using our website, you agree to the practices below. If you ever have a question, your flight crew (our support team) is always here for you!

SECTION 1: WHAT INFORMATION DO WE COLLECT?

To provide you with a smooth, premium shopping experience and get your new travel bag safely to your door, we collect a few essential pieces of information:

Information You Share With Us: When you buy a bag or sign up for our travel newsletter, we collect your name, billing address, shipping address, email address, and phone number. (We need this so the delivery driver knows where to go!).
Payment Details: Your financial safety is strictly protected. All payments are processed through highly secure, third-party gateways (like Shopify Payments, PayPal, or Apple Pay). We never see, collect, or store your full credit card numbers.
Browsing Info (The Tech Stuff): When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser type, and data about how you interact with our pages. This just helps us optimize our website so it loads fast wherever you are in the world.

SECTION 2: COOKIES, PIXELS & ADVERTISING (Keeping it Honest)

To help other travelers find the perfect Luxhe bag, we run advertisements on platforms like Google, Facebook, and Instagram. To make sure these ads are actually relevant, we use digital tools like the Meta (Facebook) Pixel, Google Analytics, and standard cookies.

Here is exactly what this means for you:

When you visit our site, these tools place a tiny cookie on your browser. This is why you might see a friendly ad for our travel bag pop up on your Instagram feed a few days after visiting us (this is called Retargeting).
You Are the Captain: We believe you should always be in control of your digital footprint. If you prefer not to see personalized travel ads from us, you can easily turn them off (Opt-Out) in just a few clicks:

Opt-out of Facebook/Instagram ads: [https://www.facebook.com/settings/?tab=ads](https://www.facebook.com/settings/?tab=ads)
Opt-out of Google targeted ads: [https://www.google.com/settings/ads/anonymous](https://www.google.com/settings/ads/anonymous)
Global Opt-Out: You can opt-out of many third-party advertising networks globally via the Digital Advertising Alliance portal: [http://optout.aboutads.info/](http://optout.aboutads.info/)

SECTION 3: WE NEVER SELL YOUR DATA

We treat your personal information like a locked safe. We will NEVER sell, rent, or trade your name, email, or shipping address to shady data brokers or third parties.

We only share your data with a few trusted partners who help us run our journey smoothly:

Shopify: The ultra-secure platform that hosts our online store.
Shipping Carriers: FedEx, UPS, or USPS—strictly so they can deliver your travel bag!
Advertising Networks: Like Meta and Google, only to manage our own advertising as explained in Section 2.
Legal Compliance: We will only share information if strictly required by law enforcement or to protect our company against fraudulent orders.

SECTION 4: YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a resident of beautiful California, state laws give you specific rights regarding your personal data, including the right to know what data we hold, the right to request its deletion, and the right to opt-out of the "sale or sharing" of your data.

Note on "Sharing": We do not sell your data for money. However, using tools like the Facebook Pixel for targeted ads is legally defined as "sharing" under California law.
Do Not Sell or Share My Personal Info: If you live in California and want to exercise your rights, simply email us at support@luxhe-us.com with the subject line "CCPA Request." We will honor your request and erase or opt-out your data immediately, with a smile!

SECTION 5: CHILDREN'S PRIVACY (COPPA)

While we love young explorers, our website and products are designed for adults. In strict compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly request or collect personal information from anyone under the age of 13. If we discover that a child under 13 has provided us with data, we will delete it from our systems immediately.

SECTION 6: BANK-GRADE SECURITY

To protect your personal information, we follow industry best practices and use bank-grade encryption to ensure your data is not inappropriately lost, misused, accessed, or altered. Our store is hosted on Shopify, which is fully certified Level 1 PCI DSS compliant (the absolute highest standard for secure online commerce).

SECTION 7: UPDATES TO THIS POLICY

Just like your passport gets new stamps, our business might evolve! We may update this privacy policy from time to time to match new laws or improvements in our service. Any updates will be posted instantly on this page.

SECTION 8: CONTACT YOUR LUXHE CREW

Whether you want to delete your data, update your shipping address, or just ask a question about how we keep your information safe, we are always here to help you out:

Brand Name: Luxhe
Legal Corporate Entity: XELRO DIGITAL LLC
Corporate Address: 501 W Pine St, Rawlins, WY 82301, USA
US Fulfillment Warehouse: Cubework Coppell, 850 Northlake Dr, Coppell, TX 75019, USA
Friendly Support Email: support@luxhe-us.com
Official Website: [https://luxhe-us.com/](https://luxhe-us.com/)

Thank you for trusting Luxhe. Keep your data safe, and your travels amazing! ✈️