THE LUXHE 100-DAY "ADVENTURE TRIAL" (Return & Refund Policy)

Hello, fellow traveler! We know that picking the perfect travel bag online is a big deal. You need to make sure the pockets are just right, the zippers are smooth, and it fits everything you need for your next escape.

We don’t want you to just stare at your bag in a box. We want you to pack it, zip it, and take it out into the world! That is why we proudly offer our legendary 100-Day Risk-Free Adventure Trial.

If your bag doesn't turn out to be your ultimate travel companion, we’ve got you covered with the easiest, most stress-free return policy in the world.

✈️ The Golden Rule: 100% Refund, No Questions Asked

If for any reason you or your travel plans aren’t 100% in love with your Luxhe bag within 100 days of delivery, we will give you a full, 100% refund.

We won't interrogate you, we won't make you fill out 10-page forms, and we won't try to guilt-trip you. It is a genuine, no questions asked guarantee. Take it on a trip, see how it performs, and if it’s not a perfect match, it’s all good!

🛠️ How to Get Your Refund in 3 Easy Steps:

Step 1: Send a Friendly Email Drop our travel-support crew a quick note at support@luxhe-us.com within 100 days of receiving your package. Let us know you’d like to return your bag, and include your order number.

Step 2: Ship It Back to Texas Place the bag back into its box (or any sturdy shipping container) and send it directly to our US fulfillment warehouse. (Pro-tip: Send us your return tracking number via email so we can fast-track your refund!)

Luxhe Returns Hub Cubework Coppell 850 Northlake Dr Coppell, TX 75019 United States

Step 3: Celebrate Your Full Refund! The second your bag arrives back at our warehouse, our team will process a 100% full refund straight back to your original payment method (Credit Card, PayPal, Apple Pay, or Google Pay).

💡 Just a Couple of "Fair Play" Travel Rules

We built this 100-day guarantee out of pure trust and love for the travel community. To keep this incredible trial active for families and adventurers all over America, we just have a few common-sense rules:

• The bag must be returned with all of its original parts and accessories (like the detachable shoulder straps or matching pouches).

• While we absolutely expect you to use it and travel with it, we cannot accept returns on bags that have been intentionally damaged, severely stained, or structurally altered.

• To protect our small business from fraud, our 100-day trial is limited to one bag return per household.

• Note on return shipping: Because we cover the massive risk of letting you test-drive a bag for over 3 months, we kindly ask that customers cover the return shipping label cost to send the bag back to our Texas hub.

⏱️ When Will I See My Money?

The moment our warehouse checks your bag in, your refund is triggered instantly. Depending on your bank or credit card provider, it usually takes 3 to 5 business days for the funds to officially land back on your statement.

💔 Did It Arrive Damaged?

We pack our luxury bags securely, but baggage handlers (and mail carriers!) can sometimes be rough. If your bag arrives with a defect or shipping damage right out of the box, do not worry. Email us a quick photo at support@luxhe-us.com within 48 hours, and we will rush a brand-new replacement bag to you, 100% free of charge!

We’re Always in Your Corner

If you need help finding a shipping carrier, aren't sure how to pack your return, or just want to chat about your next destination, we are awake and ready to help:

• Email Support: support@luxhe-us.com

• Company Name: XELRO DIGITAL LLC

• Corporate Address: 501 W Pine St, Rawlins, WY 82301, USA

Thank you for making Luxhe a part of your journey. Safe travels and clear skies ahead!